Data Deletion Instructions

At WaitQ, we respect user privacy and provide self-service controls for restaurant business owners to permanently request deletion of their tenant account data, menu configurations, order history, and staff records.

Restaurant owners can execute automated account deletion directly from the WaitQ Admin Dashboard:

Executing tenant account deletion initiates a transactional purge of all data associated with the restaurant organization, including:

• Restaurant Profile: Business name, logo, contact information, and branch outlet configurations.
• Menu & Inventory: Categories, menu items, pricing rules, modifiers, and inventory tracking records.
• Floor & Tables: Floor plans, table layouts, seating arrangements, and live table status history.
• Orders & KOTs: Active and completed order history, Kitchen Order Tickets, and item additions.
• Billing & POS History: Printed bill records, payment transaction logs, discounts, and cashier shift logs.
• Staff Records: Accounts, login credentials, PINs, and captain role permissions.

During this window, active platform access is revoked, and automated background jobs purge primary database rows and connected cache keys.

While tenant deletion purges operational database records, certain residual data may be retained where strictly required by law or system architecture:

• Financial & Tax Compliance: Invoices, Razorpay subscription payment mandates, and accounting ledgers may be retained for statutory tax audit periods required by local tax authorities.
• Security & Anti-Fraud Logs: Anonymized security audit logs (e.g., system event timestamps, IP connection logs) may be retained to prevent platform abuse or fraud.
• Encrypted Backups: System disaster recovery backups are overwritten automatically according to standard backup rotation schedules.

For dining guests who join a restaurant waitlist or queue via WaitQ:

• Customer phone numbers and names collected for queue SMS/WhatsApp notifications are automatically purged 30 days post-visit.
• If a customer wishes to request immediate deletion of their phone number prior to the automatic 30-day purge, they may contact the applicable restaurant operator or email our privacy desk.

If you are unable to access your admin dashboard or require assistance with data deletion, please email our support team with proof of restaurant ownership: