Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the conditions under which refunds, pro-rated service credits, and cancellations are processed for WaitQ SaaS subscription plans.

We want restaurant operators to feel confident choosing WaitQ to run their floor and queue operations:

• 7-Day Money-Back Guarantee: Initial paid SaaS subscriptions are eligible for a 100% full refund if requested within 7 calendar days of the initial plan activation date.
• Subsequent Recurring Renewals: Monthly or annual recurring subscription renewals are non-refundable once billed, except in cases of verified platform outage as described below or where mandatory law dictates.

WaitQ targets high platform availability (99.9% uptime target for cloud API endpoints). In the event of an extended platform failure:

• Pro-Rated Outage Credits: If WaitQ core cloud API services suffer an unscheduled outage exceeding 24 consecutive hours, subscribed restaurant owners are entitled to request a pro-rated subscription credit or refund for the affected service period.
• Exclusions: Outage refunds do not apply to service disruptions caused by local restaurant internet outages, hardware failures, unmaintained thermal print bridge computers, third-party network downtime (e.g. Razorpay or WhatsApp carrier outages), or force majeure events.

Restaurant administrators can cancel their recurring SaaS subscription at any time without penalty:

1. Log into the WaitQ Admin Dashboard.
2. Navigate to Admin Settings → Billing.
3. Click Cancel Subscription and confirm the cancellation.

Upon cancellation, your subscription mandate will be terminated so no further recurring charges occur. Your restaurant team will retain full access to the WaitQ platform until the end of your current paid billing cycle.

When a restaurant guest requests a refund for a food order, bill error, or payment adjustment:

• The refund must be processed by restaurant staff directly via the WaitQ POS refund workflow or through the restaurant's Razorpay/bank merchant dashboard.
• WaitQ is not responsible for refunding dining customers for restaurant food orders, service complaints, or pricing disputes.

To request a subscription refund or submit an outage credit claim, please contact our support team with your restaurant account ID and billing transaction reference: