Terms of Service

By creating a WaitQ account, selecting a subscription plan, or accessing any part of the WaitQ platform, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you are entering into these Terms on behalf of a restaurant, dining establishment, corporate entity, or partnership, you represent that you have full legal authority to bind that entity to these Terms.

The WaitQ service is available exclusively to legitimate business entities and authorized restaurant operators, staff members, and captains aged 18 or older. By registering, you confirm that your business complies with all applicable local business licensing, health, safety, and tax laws.

WaitQ provides a unified SaaS solution for restaurant management comprising:

• Restaurant POS: Real-time order creation, floor and table management, item customization, discounts, and payment closure.
• Queue & Waitlist: Digital customer waitlists, SMS/WhatsApp notifications, and party seating tracking.
• Kitchen Order Tickets (KOT): Automated order routing to kitchen thermal printers or KOT screens.
• Billing & Subscriptions: Integrated invoice generation, Razorpay payment processing, due payment logs, and SaaS plan management.
• Captain Mobile App: Handheld order taking and table status updates for floor staff.
• Desktop Print Bridge: Local Windows print service connecting web/desktop interfaces with ESC/POS hardware.
• Analytics & Reports: Sales performance reports, item movement analysis, and operational insights.

Restaurant subscribers are responsible for maintaining the confidentiality of their account credentials, staff passcodes, and admin permissions.

• You are responsible for all activities occurring under your restaurant tenant account and captain accounts.
• You agree to notify WaitQ immediately of any suspected unauthorized access or security breach.
• WaitQ is not liable for any loss resulting from unauthorized use of your credentials or misconfigured staff role permissions.

You agree not to use WaitQ for any unlawful purpose. You shall not:

• Attempt to reverse engineer, decompile, or extract source code from WaitQ web applications, mobile apps, or desktop print bridges, except as permitted by mandatory law.
• Bypass tenant isolation controls, authentication mechanisms, or API rate limits.
• Send unsolicited, deceptive, or spam messaging via WaitQ customer communication features (SMS or WhatsApp integrations).
• Process fraudulent transactions or manipulate transaction logs.
• Introduce viruses, malware, or malicious code into the platform infrastructure.

Restaurant operators retain full responsibility for:

• Menu items, ingredient disclosures, allergen warnings, pricing accuracy, and applicable government food/beverage taxes (e.g., GST, VAT).
• Obtaining proper customer consent for adding customer phone numbers into queue messaging systems.
• Authorizing bill refunds, discounts, and cancellations made by restaurant staff.
• Ensuring cashier computers and local thermal print bridge devices maintain network connectivity.

WaitQ software is offered on auto-renewing subscription plans (Starter, Growth, Enterprise, etc.) billed monthly or annually via Razorpay:

• Auto-Renewal: SaaS subscriptions renew automatically at the end of each billing cycle unless cancelled prior to renewal through Admin Settings → Billing.
• Payment Failure: If subscription payment fails or an AutoPay mandate is revoked, admin dashboard access may pause at the end of the current paid billing period until payment is resolved.
• Taxes: Subscription fees are exclusive of applicable taxes unless stated otherwise.
• Refunds: Subscription refunds are subject to our Refund Policy.

WaitQ targets 99.9% target uptime for cloud API endpoints.

This availability target is an operational objective and does not constitute an unconditional guarantee. Uptime metrics exclude scheduled maintenance, force majeure events, local network/hardware failures, or service disruptions caused by third-party infrastructure providers.

WaitQ desktop print bridge and captain mobile apps include offline/local mechanisms to buffer operational orders during brief network drops. However:

• Cloud database synchronization, real-time multi-device order sync, and Razorpay online payments require active internet connectivity.
• Integrations with third-party providers (e.g., WhatsApp, Zomato, Razorpay) depend on the operational status of those third-party services.

All right, title, and interest in and to the WaitQ platform, software design, interface, codebase, trademarks, logos, and documentation remain the exclusive property of WaitQ and its licensors.

Restaurant subscribers retain all ownership rights to their proprietary business data, customer records, and menu content submitted into the platform.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WaitQ does not provide legal, accounting, tax, or financial advice. Restaurant operators should consult qualified professionals for compliance with tax regulations or labor laws.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAITQ AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

IN NO EVENT SHALL WAITQ'S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE RESTAURANT TO WAITQ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM ([LIABILITY CAP TO BE CONFIRMED BY LEGAL COUNSEL]).

You agree to defend, indemnify, and hold harmless WaitQ and its officers, directors, and employees from any claims, liabilities, damages, or costs (including attorney fees) arising from your breach of these Terms, unauthorized data collection, or illegal activity conducted using the platform.

WaitQ reserves the right to suspend or terminate account access for material breach of these Terms, non-payment, fraud, or activity that threatens system security.

Restaurant owners may terminate their subscription and request tenant data deletion at any time via Admin Settings → Danger Zone as detailed in our Data Deletion Instructions.

For questions or legal notices regarding these Terms, please contact: